Every piece of information you share on the ax12 platform is treated as a trust held in confidence. This privacy policy clearly sets out what data we collect, why we collect it, and how we keep it secure.
We don't just say it — we show it. ax12 follows six strict principles to protect every piece of your data.
Every piece of information you send to ax12 is encrypted with 256-bit SSL from the moment it is transmitted to the moment it is stored. It is virtually impossible for hackers to break.
We only collect data that is strictly necessary to deliver our services. ax12 does not want — and does not take — any personal information beyond what is required.
No third party other than essential service providers (such as payment gateways) has access to ax12 members' data.
Following account closure, ax12 will permanently delete all personal data upon the member's request within the specified timeframe.
Within ax12, only staff members who require access for their specific role can view particular data — it is not open to everyone.
In the event of an unexpected data breach, ax12 will notify all affected members directly within a maximum of 72 hours.
Have a privacy-related question?
View FAQAx12 takes great care when it comes to collecting member data. We only gather information that is genuinely necessary to operate the platform and ensure quality service.
| Data Type | Example | Collection Time | Mandatory? |
|---|---|---|---|
| Identity | Full name, date of birth, national ID number | Registration & KYC Verification | Yes |
| Contact | Email, Mobile Number | Registration | Yes |
| Financial | BKash/Nagad number, transaction history | At the Time of Payment | Yes |
| Technical | IP address, device information, browser | Every Session | Automated |
| Usage | Game history, bet details, session duration | Play Time | Automated |
| Optional | Profile picture, preferred games | Profile Update | No |
Ax12 never stores your full bank card number or PIN. All payment processing is always handled through secure third-party gateways.
Ax12 does not collect your information for vague or unclear reasons. Every piece of data we collect has a specific, legitimate, and justified purpose. Details are outlined below:
Ax12 never sells or rents your data to third parties for advertising or marketing purposes. This is our strict policy.
Ax12 uses world-class security technology to protect your data. Beyond encryption, a multi-layered security system remains active around the clock.
Ax12 never sells your data. However, limited information is shared with trusted third parties solely for the purpose of providing our services.
Ax12 never sells or shares your information with advertisers or data brokers. This commitment is a core principle of how we do business.
Ax12 uses cookies on its website. Cookies are small files stored in your browser that help enhance your experience. Below you'll find the types of cookies used and your options for controlling them.
As an ax12 member, you have clear rights over your personal data — and they're free and easy to exercise.
To find out what information ax12 holds about you, simply submit a request — you will receive a full report within 30 days.
If any of your information is incorrect or outdated, you can update it at any time via your account settings or by contacting support.
After account closure, you may request deletion of your personal data. Everything will be removed, except information we are legally required to retain.
You may object to your data being used for specific purposes, such as opting out of marketing emails.
You can request a complete copy of your data in a machine-readable format.
If you are unsatisfied with how your data is being protected, you may first raise a complaint with ax12 support, and then escalate it to the relevant licensing authority.
Ax12 is strictly for users aged 18 and above. We do not knowingly collect any data from minors.
If we become aware that a minor has created an account on ax12, that account will be immediately closed and all collected data will be deleted. If you have knowledge of any minor holding an account, please notify us right away.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Information | Account active + 5 years | Legal Obligation |
| Financial Transaction Data | 7 years from transaction | Anti-Money Laundering regulations |
| Game History | Account active + 3 years | Dispute Resolution |
| Technical logs (IP address, etc.) | 90 Days | Security Monitoring |
| Customer Support Conversations | 2 Years | Quality of Service Assurance |
| Marketing Preferences | Until the member opts out | Relevant Communication |
Ax12's privacy policy may be updated to reflect changes in technology, law, or business practices. We are committed to full transparency whenever such changes occur.
For any privacy-related questions, complaints, or requests, please reach out to ax12's dedicated privacy team.
Privacy-related email: privacy@ax12.bet
General support: support@ax12.bet
Response time: Within 72 hours (on business days)
We are committed to resolving your complaints. If a resolution cannot be reached through ax12, you always have the option to escalate to our licensing authority.
Your privacy is our top priority at ax12. Register today and enjoy the best betting experience in Bangladesh.